Faja care instructions
Care Instructions for Fajas:
- Hand wash only: To ensure the longevity of your fajas, we recommend hand washing them using a mild detergent. Avoid using bleach or harsh chemicals that may damage the fabric or affect the compression properties.
- Air dry: After washing, gently squeeze out excess water and lay the fajas flat to air dry. Avoid wringing or twisting the garment, as this can distort its shape.
- Avoid machine drying: Do not tumble dry or use a dryer to dry your fajas, as the heat can damage the fabric and elastic components.
- Do not iron: Fajas should not be ironed, as the heat can cause the fabric to melt or lose its shape.
- Store properly: When not in use, store your fajas in a cool, dry place away from direct sunlight. Avoid folding or creasing the garment excessively to maintain its shape and elasticity.
Frequently Asked questions (FAQs):
1. Can I return or exchange my purchase?
- Yes, we accept returns for unused items in their original condition within 10 days of being received. Please ensure that all items are unopened and in their original packaging. Returns can be made via mail to our designated P.O. Box 22672, Beachwood Ohio 44122. Kindly note that refunds are not available, and store credit will be provided for returned items.
2. How do I determine the correct size for my shapewear or post-op care item?
- If you are 30+ days post-op, we recommend ordering based on the "Low Inflammation Measurement" of your hips. If your waist measurement falls into a smaller size, alterations may be necessary to ensure the proper compression in the waist area. For individuals who have undergone a Brazilian Butt Lift (BBL), please base your measurements on the hips and buttocks, rather than the waist.
3. How long will it take for my order to be delivered?
- Our standard shipping typically takes 5 -10 business days for domestic orders and 10 - 20 business days for international orders. If you need your order faster, we offer expedited shipping options with estimated delivery times provided during the checkout process. Please note that there may be additional processing time required before your order is shipped.
4. Do you ship internationally?
- Yes, we offer international shipping. However, please note that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. Any additional charges incurred are the responsibility of the customer.
5. How can I track my order?
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our web site or the respective courier's web site.
6. What if my package is lost or damaged during transit?
- In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution.
7. How can I contact your customer service team?
- You can reach our customer service team by phone at 888-68-VIXEN (4936) or by email a t [email protected] . Our customer service hours are Tuesday-Saturday 10 am - 6 pm. We strive to respond to all inquiries promptly and provide the assistance you need during our operating hours.